Several volumes will be produced, one for each of the different areas of immigration benefits administered by the agency. The USCIS announced that future volumes of its new policy manual will include adjustment of status, refugees and asylum, travel and employment, protection and parole, admissibility, and waivers. The new manual is intended to eventually replace current Adjudicators Field Manual (AFM) and the Immigration Policy Memoranda website
USCIS Director Alejandro Mayorkas believes that the new policy manual will provide a higher level of quality and consistency to its stakeholders, workforce, and customers.
The USCIS announced that its online policy manual is a result of extensive review of its customer service and adjudication policy, which incorporates a survey of USCIS personnel and members of the public. The survey results where comprised of approximately 8000 responses, which the USCIS used as guidance in its undertaking of a broad reevaluation of its policies and operations. This review was unparalleled as an agency-wide examination of feedback from customers, stakeholders, and USCIS agency employees.
The USCIS is currently training its affected staff to become familiar with the content of the new online policy manual, starting with volume one.
Click here to see the USCIS online policy manual